Shipment

How long does shipping take?

The delivery time is usually 1-3 working days, for shipments outside Germany it can take 2-5 working days.

How much are the shipping costs and to which countries does it ship?

We deliver worldwide and free of charge for purchases over 100€.

There are no customs duties or import taxes within the EU, but you may be subject to them outside the EU.

Please note that there are different regulations regarding import sales tax and customs duties depending on the country and you will have to bear these fees.

How quickly will my order be processed?

All orders are usually sent to our shipping center and then to the German Post within 24 hours. You will receive a notification by email to the email address you provided.

How will my order be shipped?

All orders are shipped as a parcel with tracking.

When buying

Is there a minimum order value?

No.

I have not received an order confirmation.

After you have ordered from our online shop, you will receive an order confirmation by email. If you have not received this within an hour of placing your order, there could be one of the following reasons:

• Did the email end up in the SPAM folder of your email account?
• Maybe you entered the wrong email address?

If none of the described cases apply, please contact our support (einzelhandel @luamaya.com ), it may be that the order was not completed successfully.

Can I change my order afterwards?

Your order will be processed and shipped as quickly as possible. We can therefore guarantee fast delivery times. However, this makes it difficult for us to make subsequent changes. Please contact us and we will try to see if this is still possible.

Do the products arrive packaged? Can I order them without packaging?

You will receive all of our jewelry ready for sale in our beautiful jewelry boxes. Unfortunately, it is not possible to order the jewelry without packaging.

Do you also offer presentation materials?

At the moment, our range of presentation materials is still manageable. We are currently working on expanding this and then making it available to you in the shop. If you are interested in our current versions, please contact us.

payment options

How can I pay?

You can pay by invoice with Klarna, Klarna Sofortüberweisung, Paypal and Amazon Pay.

When do I have to pay?

Unfortunately, ordering on commission is not possible.

Selling with you

Is there any territorial protection?

No, because we believe that our beautiful jewelry can be made available to as many customers as possible.

Can I also sell your products in my online shop?

Yes, you can. We even offer you the use of our shop photos and product descriptions. Simply write us a message after your order and we will send you the information.

https://b2b.luamaya.com/pages/information

Is there a RRP?

Each dealer may set the final price of the Products are free to choose. However, the majority of them are based on our RRPs, as we make a lot of effort to determine the optimal price for each product through price tests. If you are interested in our RRPs, please contact us.

discount codes

How can I redeem discount codes?

Enter the discount code in the field provided during checkout to redeem it.

You can reach the checkout when you go to the checkout from your shopping cart.

Can discount codes be combined?

Discount codes cannot be combined with one another. Cash payments are not possible.

 

Return and Exchange

How long is it possible to return/exchange products?

From the receipt of the goods, it is possible to return or exchange the goods within 30 days.

How can I return or exchange products?

Please contact us by email and we will process your request as quickly as possible.
Email: retail@luamaya.com

For complaints: Please attach a picture of the defective item to your email and, if possible, state the name, color and size (for rings) of the item.

return of sets

Fixed sets are offered at a reduced price and can therefore only be returned as a whole. This applies to our 4-hoop sets, for example.

warranty

How does the statutory warranty apply?

All LUAMAYA jewelry comes with a two-year statutory warranty. This means that we guarantee that the jewelry sold is free from material and legal defects at the time of delivery.

guarantee

What is the Luamaya guarantee?